Collection of personal data
The website is strongly committed to protection the privacy of its users. Information collected about users through their use of this platform is the property of DebtMap T/A FinGuard. FinGuard will not use or disclose information about your individual visits or information that you may give us such as your name, address, email address or telephone number to any outside companies who are not part of us. The security of your personal information is important to us, and we take reasonable steps to protect it from misuse and loss, unauthorised access, modification, or disclosure. We keep your personal information for the duration of which you are a client of FinGuard or for as long as you optedin into our mailing list or regular subscriptions.
How do we use your information?
Where your personal information is given to us, we will seek to ensure that the information is used for the purposes for which it was collected. Provided they agree to keeping your information private, your personal information may be disclosed to: Those involved in maintaining, reviewing, and developing our business systems, procedures, and infrastructure, Service providers and financial institutions which helps us in rendering our services to you. Credit bureaus, National Credit Regulator and any organisations involved in our normal business practices. We are required to provide you access to your information, except in circumstances where access would pose a serious threat to the life, health, or privacy of any individual, the information relates to a sensitive decision-making process and is considered frivolous or vexatious request or access would be unlawful or prohibited by authorities. We may in the following circumstances disclose your personal information to third parties: In the interest of safeguarding the integrity and security of our service offerings, protect FinGuard and its clients as well as members of the public from any form of illegal activities, administer our contracts and policies and to comply with any reasonable requests that conforms with relevant sections of the legislations, legal processes and or requests from state authorities.
When do we collect information?
Upon submitting an inquiry through our website or any of our social network platforms – we will directly collect personal information from you. Additional information will be collected when an application for Debt Counselling is completed.We may not be able to provide our services to you without some of the information.
Status and Amendments
This Privacy Policy forms part of the Terms and Conditions of use of this platform. If you do not agree with this Policy, then you may not use this website
What personal information do we collect from users?
Financial details, access financial and personal information from your credit providers, Information relating to your employment status, access your Credit Report from accredited credit bureaus, copy of ID. The information collected is specifically used in conducting financial assessment and identifying you as required by FICA. Providing you with ongoing management and administration of our products and services. Providing you with information about FinGuard products or services from time-to-time.To convey our FinGuard marketing SMSs, emails, and or telemarketing. Lastly, for conveying marketing SMSs, emails, and or telemarketing of products which suits your profile on behalf third parties which we are in partnership with
Your right to privacy
To submit a complaint to the Regulator regarding the alleged interference with the protection of the personal information. Not to have personal information processed for purposes of direct marketing by means of unsolicited electronic communications without prior written consent. To request, where necessary, the correction, destruction, or deletion of personal information as provided for in terms of the law. To establish whether a responsible party holds personal information and to request access to personal information as provided for in terms of the law. To object to the processing of personal information at any time for purposes of direct marketing. A period of up to 14 working days may be required to process the update. Take note where necessary, we may request other supporting documents such as those required to comply with FICA or those documents which helps complete the update your personal information.FinGuard may at any time vary its Privacy Policy and Terms of Use by publishing the updated policies on the website. We encourage you to check our website regularly for any updates to our Privacy Policy